Healthcare – AI, ML & Workflow Automation
Challenge:
A mid-sized hospital network struggled with managing patient inquiries, appointment
scheduling, and diagnostics data. Manual processes slowed down operations and created
delays in critical patient communication.
Solution Implemented:
- Designed an AI-powered chatbot integrated with WhatsApp Workflow Development for appointment booking and reminders.
- Used AI & ML Solutions to analyze diagnostic reports and suggest next-step recommendations for doctors.
- Implemented Workflow Automation for lab report sharing and patient follow-up.
Outcome:
- 40% reduction in administrative workload.
- Faster patient communication (average response time down from 2 hours to 10 minutes).
- Improved patient satisfaction scores by 25%.
Retail & E-commerce – Cloud Modernization & WhatsApp Workflows
Challenge:
An online retailer using legacy on-premise systems faced downtime during peak shopping
seasons, affecting customer experience. They also wanted to use WhatsApp to reach
customers faster with promotions and delivery updates.
Solution Implemented:
- Migrated infrastructure to Cloud & Legacy Modernization for scalability.
- Developed WhatsApp Workflow Solutions for order confirmations, shipment tracking, and customer support.
- Optimized Deployment with automated CI/CD pipelines.
Outcome:
- 99.95% system uptime even during festive sales.
- WhatsApp order engagement rate increased by 55%.
- Reduced operational costs by 30% with cloud-based infrastructure.
Banking & Finance – AI/ML & Resource Augmentation
Challenge:
A regional microfinance company struggled with loan processing delays and fraud detection.
They needed AI solutions but lacked the in-house expertise.
Solution Implemented:
- Provided Resource Consulting & Augmentation with AI/ML specialists.
- Deployed AI-driven fraud detection models to analyze loan applications.
- Built a workflow automation layer for loan approvals and customer notifications.
Outcome:
- Fraudulent application detection accuracy improved by 80%.
- Loan approval process reduced from 5 days to 12 hours.
- Scaled operations without increasing permanent headcount.
Real Estate & Government – Workflow Automation & Design
Challenge:
A city municipal corporation needed a digital solution to manage property tax payments and
citizen services, but lacked a modern, user-friendly system.
Solution Implemented:
- Designed a citizen-first web & mobile platform for property tax payments.
- Integrated WhatsApp Workflow Development for tax reminders, payment confirmations, and digital certificates.
- Used Workflow Automation for backend integration with legacy systems.
Outcome:
- Over ₹100 Cr collected in online tax payments within 6 months.
- 3x increase in citizen adoption of digital services.
- Reduced manual processing workload for municipal staff by 60%.
Manufacturing – Deployment & Optimization + AI
Challenge:
A manufacturing company struggled with equipment downtime, delayed maintenance schedules, and inefficient resource allocation.
Solution Implemented:
- Built AI & ML models to predict machine failures.
- Designed a real-time monitoring dashboard integrating IoT data.
- Deployed optimized cloud-based infrastructure for predictive analytics.
Outcome:
- Machine downtime reduced by 35%.
- Preventive maintenance efficiency increased by 50%.
- Significant cost savings from avoiding production delays.
